BILLING AND REFUND POLICY
The fee for the Hosting Package offered by Piu Host OÜ is displayed to the Client on the website. All charges payable by the Client shall be in accordance with the information provided. The Client is required to pay all fees due in advance. For all periods of Service, it will be sent an invoice and renewal notice 10 business days before the previous period is due to expire. Payment must be made within one week in order for the Service to continue without interruption.
The client is responsible for all charges, costs, expenses, and other fees associated with the use of the Services once our Services are made available. Clients’ first invoice is generated at the time of Services ordered. An invoice for any new Term is generated ten days prior to the due date unless other arrangements have been made or a cancellation request has been submitted.
Accounts that have invoices that are more than fourteen (14) days overdue will be suspended. If a suspended account is to be reactivated, all of the overdue invoices will need to be paid to make it current before the suspension is lifted. Accounts that have invoices more than two months overdue are considered abandoned and will be subject to termination.
Piu Host accepts payment via Credit Cards and bank transfers.
If the Client discovers an error on an invoice, he shall notify Piu Host as soon as possible by either email, chat or submit a ticket. Any received chargebacks will incur a forty euro fee (40 EUR) on the associated billing account and all services will be immediately suspended pending an investigation.
If not satisfied with the service provided, the client can request a refund for the 6-months, annual, biannual, triannual paid hosting service. This refund will be given only if requested via email or ticket within the first 30 days. The refund does not apply for any renewal, to domain names or to any VPS plans.
REFUND FEE: If you paid us by the bank or with your Paypal account, the refund fee is only 1 euro.
If you paid using directly your credit card we have to charge you the sales commission of our credit card processor in the amount of 4% of the paid sum + 1 euro