BILLING AND REFUND POLICY
Fees and Payment
Fee for the Hosting Package offered by Piu Host OÜ is displayed to the Client on the website. All charges payable by the Client shall be in accordance with the information provided. The Client is required to pay all fees due in advance. For all periods of Service it will be sent an invoice and renewal notice 10 business days before the previous period is due to expire. Payment must be made within one week in order for the Service to continue without interruption.
Piu Host OÜ may at any time change the price of its Hosting Packages, however the Client will not be subject to any additional extra charges during his paid period. The Client may, at any time, change their Hosting Package, if the Client chooses to do so. All fees payable by the Client to Piu Host OÜ shall be paid in full, without set off or deduction. Payments may be made by electronic funds transfer. Piu Host OÜ reserves the right to suspend the Service or cancel the Client’s Order if fees are not paid after the due date.
Responsibility for Payment
Client is responsible for all charges, costs, expenses and other fees associated with use of the Services once our Services are made available. Clients' first invoice is generated at the time of Services order. An invoice for any new Term is generated ten days prior to the due Date unless other arrangements have been made or a cancellation request has been submitted.
Failure to Renew
Accounts that have invoices which are more than fourteen (14) days overdue will be suspended. If a suspended account is to be reactivated, all of the overdue invoices will need to be paid to make it current before the suspension is lifted. Accounts that have invoices more than two months overdue are considered abandoned and will be subject to termination.
Piu Host accepts payment via Credit Cards and bank transfers.
Billing Errors - Chargebacks
If the Client discovers an error on an invoice, he shall notify Piu Host as soon as possible by either email, chat or submitting a ticket. Any received chargebacks will incur a forty euro fee (40 EUR) on the associated billing account and all services will be immediately suspended pending investigation.
REFUND - 30 DAYS MONEY BACK GUARANTEE
If not satisfied with the service provided, the client can request a full refund of the sum paid for the annual hosting service. This refund will be given only if requested to Piu Host via email or ticket within the first 30 days. The refund does not apply for any renewal.